If you aren't in LOVE with your purchase, please let us know within 30 days of receiving your item, and you'll receive a stress-free refund.

JOULDI LTD
Company Number: 15504885
Registered Office Address:
PO Box 19, 48 Great Portland St, London, United Kingdom, W1W 7HG
Email: contact@velaria.uk

1. General Information

At Velaria, we are committed to delivering your order promptly and securely. Please review our shipping policy to understand how we handle orders, shipping times, costs, and other important details.

2. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed the following business day.
• Order Confirmation: Once your order is processed, you will receive a confirmation email with details of your purchase and tracking information (if applicable).

3. Shipping Methods and Delivery Times

• Standard Shipping: Estimated delivery time is 3-7 business days within the United Kingdom.
• Express Shipping: Estimated delivery time is 1-3 business days within the United Kingdom.
• International Shipping: Delivery times vary by destination but generally take 7-14 business days. Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

4. Shipping Rates

• United Kingdom:
  • Standard Shipping: £4.99 (Free on orders over £50)
  • Express Shipping: £9.99
• International Shipping: Rates vary depending on the destination and the weight of the package. Shipping costs will be calculated and displayed at checkout.

5. Order Tracking

• Once your order has been shipped, you will receive an email with your tracking number and a link to track your order online. Please allow up to 24 hours for the tracking information to become available.

6. Shipping Destinations

• Domestic Shipping: We ship to all addresses within the United Kingdom, including PO Boxes and APO/FPO addresses.
• International Shipping: We ship to most countries worldwide. If your location is not available at checkout, please contact us at contact@velaria.uk to inquire about the possibility of shipping to your country.

7. Shipping Delays

• Delays: While we strive to ensure timely delivery, we are not responsible for shipping delays caused by unforeseen circumstances, such as natural disasters, customs delays, or carrier-related issues.
• COVID-19 Impact: Please note that due to the ongoing global pandemic, some shipments may experience delays. We appreciate your patience and understanding during this time.

8. Customs, Duties, and Taxes

• International Orders: Customers are responsible for any customs fees, import duties, taxes, and other charges that may apply in their destination country. These fees are not included in our shipping rates and are the responsibility of the recipient.

9. Undeliverable Packages

• If a package is returned to us as undeliverable (e.g., incorrect address, failed delivery attempts), we will notify you to arrange reshipment. Additional shipping fees may apply.

10. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us immediately at contact@velaria.uk with your order details. We will work with the carrier to resolve the issue and ensure you receive your order.

11. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at:

Email: contact@velaria.uk